Delivery & Returns
Standard delivery for Europe is within 14 working days, however it could take longer in some cases as the dresses are made to order. Standard delivery outside Europe is within 14 to 18 working days or in rare cases longer as all dresses are made to order. We aim to deliver your item as soon as possible, this ensures that deliveries will be delivered within 14 working days for most destinations. All orders are delivered in a luxurious Mullani gift box
Return or exchange a dress - our 100% money back guarantee
- If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. You will first have to inform us of your cancellation within 7 days of receipt and email us at firstname.lastname@example.org failure to inform us unfortunately means we cannot accept any returns or cancellations.
- Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
- Please note:
- Goods will only be accepted for return if you have informed us within 7 days of receipt and despatched within 14 days of delivery, unless we have notified you otherwise.
- The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Free returns service is in place for UK customers.
- The cost of returning the item to us is your responsibility.
- Delivery charges are only refundable where goods are faulty and a refund is made.